- Help I can't see certain pages?
Our site, like many on the internet, uses Style Sheets. If you do not see certain tables, colors and/or fonts properly, then you may have style sheets disabled. To enable in Netscape, just look under Preference/Options menu --> Advanced tab, in your browser.
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- Evertek Promotional Code Field:
Evertek has added a promotional code field to allow additional savings on special products and during promotional events. Promotional codes will be distributed primarily via email, so please make sure you're on our email list if you'd like to receive these extra savings! To use, simply type in the correct promotional code in the red "Enter Promocode" field before clicking on the "Submit Order" button. The order confirmation page will indicate which items have been discounted and the total savings for the order. For any questions regarding the promotional code or how to use them, please contact our customer service department at 760 639 4500 ext. 261 or via email: service@evertek.com
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- How do I place an order?
Just click on Real Time inventory (our main default page), search for and select items you are interested in, enter your customer ID # and password at the bottom, and click ‘CHECK OUT’ Verify your order information and click ‘CONTINUE’. Next page just select your shipping method and click ‘SHIP IT’. To complete your order and have it shipped, you must click on the 'Ship It' button. You will be emailed a copy of your order immediately. After the order has been packed, you will also be emailed a tracking number. You can expect your order to ship the same day, as long as we have the order before 2:00 pm, California time. When your order is completed, an order confirmation number will be displayed on the final screen. You can use this number to track your orders later.
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- Can I add to my existing order?
In a word, no - you cannot. You would need to submit a brand new order. We process thousands of orders and an order placed on the web at say 10:00 will be packed and sitting in a truck by 10:20. It is nearly impossible to interrupt this order stream to make changes. Please be sure to confirm exactly what you want to order before you submit it.
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- Can I place a Customer Pickup order online?
Yes, this option is now available to our customers in Orange, Los Angles, Imperial, and San Diego counties. If you live outside of this area please contact our sales department at 760-639-4500 to arrange for a Customer Pickup pick up.
To place a Customer Pickup order just go to Evertek.com website and place your order as usual. You will be presented with our standard shipping methods as well as the $0.00 cost Customer Pickup choice. Once your order has been successfully submitted you will be able to come to our Customer Pickup lobby and pick your order up in 90 minutes! Customer Pickup Hours are 9:00am to 4:00pm sharp. Orders placed online after 2:00pm will be available for pick-up the following business day.
Your order will be held in our order fulfillment facility for 48 hours. If the order is not claimed within 48 hours the order will be restocked and you will be charged a 15% restocking fee.
Only credit card orders will be processed and pulled for customer pick up. Please be aware of the fact that you must have a photo ID as well as the actual credit card used to place the order with you when you come to our Customer Pickup lobby to claim your order. Any COD Customer Pickup orders will not be pre-pulled for pick-up and will be canceled at the end of the business day on which they were placed.
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- How Do I Cancel An Order?
Grabbing an order out of the order stream becomes very difficult and every minute that passes once the order has been submitted makes it even harder. However, if an error has been made and an order needs to be cancelled, please call customer service immediately. If the order is already on the UPS feeder truck and we cannot pull it back out, then it cannot be cancelled and you would be responsible for shipping costs and a possible restocking fee if the order is refused. So please make sure all of your questions are answered before placing your order.
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- International Orders:
The standard process for international orders is as follows: You would place your order, we would fax a proforma invoice showing all relevant terms (ie payment, shipping, delivery etc). You would send a wire transfer to our bank and upon confirmation of receipt of funds, we would ship the same day. We use all major, reputable worldwide freight forwarders and carriers. We are very familiar with the documentation process and can pack and document your order correctly and promptly.
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- How Much Will Shipping Be? How Long Will It Take?
We have no clue! We charge the standard UPS and Fed-x rates and do not add in any handling charges or additional fees. Ditto with truck orders and international. All of our product descriptions also list weight and master box dimensions. You can enter this info at the UPS or Fed-x web sites to get a good estimate of your shipping cost. After you submit your order, once the order is packed and we have the actual shipping cost, this will be emailed to you along with the tracking numbers.
Orders ship the same day as placed (excluding weekends, holidays and orders that come in after 2:00 pm, PST). UPS takes anywhere from a day, local in California to 2-4 days to midwest states up to 7 to 9 days on the east coast. Of course if you need something urgently, we ship all modes and methods and can offer overnight, two day or three day services. We always suggest that you order your products by ground, or deferred services to save money on your shipping costs.
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- Can I Get A Copy Of My Invoice? Looking Up Previous Orders…
Yes! You can get copies of all invoices for anything that you're ordered all the way back to January 1st, 1997!! Just click on 'Order Tracking' and enter your customer ID and password. You can then search by several methods to find the invoice you want.
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- Can You Drop-Ship My Order?
No, unfortunately Evertek does not do any drop shipping.
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- I Forgot My Password !
No problem - just go to the 'Real-Time' Inventory ordering page, scroll down to the bottom and click on the 'Get a Reminder' button. Your password and customer ID will be emailed to you within a few seconds.
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- An Item Advertised On Your FAX/Email Is Not Displayed On The Ordering Page - What's Up?
Hate to say it, but you're too late. Our inventory runs in real time. If we sell out of an item, it will disappear from the ordering screen. Unfortunately, we cannot recall or edit emails after they have been sent out. The best time to hit our web site is every week day around 5:00 pm. This is when new items go up. If you are interested in an item, please order it immediately - our goal is to sell our products as quickly as possible and we price everything to sell.
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- All I See Is Your Specials - Do You Have Anything Else Available??
Yes we do. If you scroll down the first page you get to on our web site, you will be able to see everything that we have available for sale. The specials appear at the very top of the page - it may appear that there is nothing else there, but we promise there is J. Just scroll down.
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- How Do I Get A Credit Memo Applied?
Just enter the Credit Memo number and the dollar amount into the notes field of the ordering screen. It will be automatically applied. We cannot apply anything without a credit memo number. If you're requested a credit to be applied and it is not, please go back into your ordering history and look at previous orders. It has very likely been applied to a previous order.
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- When I click on the "ship it" button, I get bounced back to the front page, what should I do?
How to Enable Cookies
In order to use the Evertek online order form you must have "cookies enabled on your browser.If you do not have "cookies" enabled the system will kick you back to the front page when you click on the "Ship it" button
To enable cookies,follow the instructions below for the the browser version you are using.
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your computer" to "Enable" .
- Set "Allow per-session cookies" to "Enable" .
- Click "OK" .
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security" section.
- To enable:
- Select "Always accept cookies."
- Click "OK."
Netscape Communicator 4.x
- Select "Preferences" from the Edit menu.
- Find the "Cookies" section in the "Advanced" category.
- To enable Select "Accept all cookies" (or "Enable all cookies").
- Click "OK."
How do I enable cookies in AOL?
To enable cookies in American Online(AOL),perform the following steps:
- From American Online's My AOL menu,click Preferences.
- Within Preferences window,click WWW.
- Within AOL Internet Properties window,click the Security tab.
- Click Custom Level.
- Within Security Settings window,scroll to the Cookies section.
- From Allow cookies that are stored on your computer,click to select Enable.
- Click OK.
- Click Apply.
- Click OK to close the AOL Internet Properties window.
- Close Preferences.
Note: Your browser stores many of its settings.The best way to ensure that changes take effect is to close America Online completely and then restart it.
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- How Do I change my address?
To change your address please download, fill out, sign and FAX back the "New Address Change Form." For your protection, this form must be signed by the owner of your company. We are unable to make any changes without this form. (Adobe Acrobat Required)
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