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Feb 4   06:11 PST
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Evertek Problem Solver-FAQs
Feb 4 06:11 PST
 
    Questions & Answers on viewing our site:
 
    Questions & Answers Regarding Orders:
 
    Answers For First Time Visitors or New Customers:
 
    Credit Card Authorization Forms:
 
    Customer Arranged Freight Form:
 
    Directions to Evertek:

 

 

- Evertek Promotional Code Field (for Promo Codes):
Evertek has added a promotional code field to allow additional savings on special products and during promotional events. Promotional codes will be distributed via email, RSS, Twitter and Facebook. To use, simply enter a valid promotional code in the "Enter Promocode" field on the shopping cart page. The Order Verification page will indicate which items have been discounted and the total savings for the order. For any questions regarding the promotional code or how to use them, please contact our customer service department at 760-639-4500 then dial 3 or via email at service@evertek.com
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- Price Accuracy and Typographical Errors
Evertek.com strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, Evertek.com shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged.
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- Can I Add to My Existing Order?
We process and ship orders as soon as possible. Once an order has been processed and approved to ship, it has entered our warehouse. Stopping and altering an order at this point is not possible. Therefore we cannot add or alter orders once they are submitted. Please be sure to confirm exactly what you want to order before you submit it.
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- Can I Place A Customer Pick-Up Order Online?
Yes, this option is now available to our customers in Orange, Los Angeles, Imperial, and San Diego counties. If you live outside these areas and want to select this option, please contact our sales department at 760-639-4500 to arrange for a Customer Pick-Up.

To place a Customer Pick-Up order, go to the Evertek.com website and place your order. Once you have entered your Evertek Customer ID and password you will be presented several shipping options including the $0.00 cost Customer Pick-Up option.

Customer Pick-Up Hours are 9:30 am to 4:00 pm Pacific Time Monday through Friday. Customer Pick-Up orders will be processed and staged for pick-up 3 hours from the time the order was placed. Orders placed online after 1:00 pm will be available for pick-up the following business day.

Your order will be held in our order fulfillment facility for 48 hours. If the order is not claimed within 48 hours, the order will be restocked and you will be charged a 15% restocking fee.

Only credit card orders will be processed and pulled for Customer Pick-Up. Please bring a photo ID and the credit card used to place the order with you when you come to our Customer Pick-Up lobby to claim your order.

Any COD Customer Pick-Up orders will not be pre-pulled for pick-up and will be canceled at the end of the business day on which they were placed, if not claimed.
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- How Do I Cancel An Order?
We process and ship all orders as soon as possible. Canceling an order can be very difficult. If you wish to cancel an order you submitted online at Evertek.com, please call us as soon as possible.

If the order has already been processed, packed, manifested and placed on the truck for shipment, the order cannot be cancelled.

Please make sure all of your questions are answered before placing your order.
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- International Orders:
The standard process for international orders is as follows:
  • Place your order online at Evertek.com or through our International Sales team.
  • We will fax a proforma invoice showing all relevant terms (i.e. payment, shipping, delivery etc.).
  • Send a wire transfer to our bank.
  • Upon confirmation of receipt of funds, the order will be shipped the same day.
We use all major, reputable worldwide freight forwarders and carriers. We are very familiar with the documentation process and can pack and document your order correctly and promptly.
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- How Much Will Shipping Be? How Long Will It Take?
We charge the standard rates for FedEx, UPS, truck and international shipments. We do not add in any handling charges or additional fees. Freight charges will be displayed once you log into the secure checkout on Evertek.com. If your order is a truck only shipment, we may need to calculate the freight charge after the order has been placed. If this is the case, we will contact you as soon as possible with the freight charge.

We strive to process, pack and ship all orders received before 2:00 pm Pacific Time the same day (excluding weekends and holidays).
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- Can I Get A Copy Of My Invoice? How Do I Look Up Previous Orders?
Yes. You can get copies of all invoices for anything that you've ordered all the way back to January 1st, 1997. Just click on 'Order Tracking' and enter your customer ID and password. You can then search by several methods to find the invoice you want.
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- Can You Drop-Ship My Order?
No, unfortunately Evertek does not offer drop shipping at this time.
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- I Forgot My Password!
No problem - just click here, enter your customer ID and primary eMail address. We will immediately send you a message with all the information you need to select a new password.
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- I Forgot My Evertek Customer ID or Account Number!
No problem - just email service@evertek.com with your business name and contact details. We will then send you a message reminding you of your Evertek Customer ID.
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- An Item Advertised On Your Email Is Not Displayed On The Ordering Page - What's Up?
Hate to say it, but you're too late. Our inventory runs in real-time. If we sell out of an item, it will disappear from the Evertek.com website. If you are interested in an item, please order it immediately. Our goal is to sell our products as quickly as possible and we price everything to sell.
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- How Do I Get A Credit Memo Applied?
Enter the Credit Memo number and the dollar amount into the notes field of the ordering screen. Our order processing team will apply the available credit once the order has been submitted. The order total will be updated once the credit has been applied and the order will be processed and shipped.
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- How Do I Change My Address?
To change your address please download, fill out, sign and FAX back the "New Address Change Form".  For your protection, this form must be signed by the owner of your company. We are unable to make any changes without this form. (Adobe Acrobat Required)
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- How Do I Get to Evertek - Driving Directions

Oceanside is conveniently located between San Diego and Orange County which allows you to fly into different airports. If you're familiar with Southern California and feel comfortable driving, you can rent a car at any airport.

DRIVING DIRECTIONS TO EVERTEK

San Diego International Airport - 38 minutes - 39.3 miles

Start at 3665 N Harbor Dr., SAN DIEGO going toward N Harbor Dr.
Continue on N Harbor Dr. Follow signs to I-5
Turn LEFT on W Laurel St.
Turn LEFT on Pacific Hwy
Turn RIGHT on Sassafras St.
Turn LEFT on India St.
Take LEFT ramp onto I-5 N stay on the I-5 for about 40 miles
Take Hwy. 78 East and exit at College Blvd. Turn LEFT.
Go 2 miles to Oceanside Blvd. and turn RIGHT
Go up to the 4th signal - Peacock Blvd.
Turn RIGHT on Peacock Blvd., followed by an immediate right to Ord Way. We are the building to the immediate right - 1890 Ord Way.

Los Angeles International Airport (LAX) - 80 minutes - 87.4 miles

Start at 1 World Way, LOS ANGELES
Bear LEFT on World Way N
Turn LEFT on East Way
Turn LEFT on Center Way
Take ramp onto S Sepulveda Blvd. (CA-1 S) toward I-105/Sepulveda Blvd. SOUTH
Take ramp onto I-105 E toward Imperial Hwy Imperial/IMPERIAL TERMINAL
Take the SANTA MONICA/I-405 exit onto I-405 S toward LONG BEACH
405 merges onto I-5 S
Take RIGHT ramp onto I-5 S stay on the I-5 for about 87 miles
Take Exit 52 Oceanside Blvd. Make a left and stay on Oceanside Blvd. for approximately 6 miles and Turn RIGHT at the 4th signal after College Blvd. - Peacock Blvd., followed by an immediate RIGHT to Ord Way. We are the building to the immediate right - 1890 Ord Way.

Long Beach Airport - 62 minutes - 68.2 miles

Start at 4100 E Donald Douglas Dr.
Turn RIGHT on N Lakewood Blvd. (CA-19 S)
Turn LEFT on E Willow St.
Take ramp onto I-405 S
405 merges onto I-5 S
Take RIGHT ramp onto I-5 S
Take Exit 52 Oceanside Blvd. Make a left and stay on Oceanside Blvd for approximately 6 miles and Turn RIGHT at the 4th signal after College Blvd. - Peacock Blvd., followed by an immediate RIGHT to Ord Way. We are the building to the immediate right - 1890 Ord Way.

Orange County (John Wayne Airport - SNA) - 47 minutes - 49.4 miles

Start at 18601 AIRPORT WAY, SANTA ANA
Continue on Michelson Dr.
Turn LEFT on MacArthur Blvd.
Turn RIGHT to take ramp onto I-405 S toward SAN DIEGO
Continue on I-5 S
Take RIGHT ramp onto I-5 S stay on the I-5 for about 44 miles
Take Exit 52 Oceanside Blvd. Make a left and stay on Oceanside Blvd for approximately 6 miles and Turn RIGHT at the 4th signal after College Blvd. - Peacock Blvd., followed by an immediate RIGHT to Ord Way. We are the building to the immediate right - 1890 Ord Way.
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- How Do I Get to Evertek - Alternative Transportation

Here are non-driving instructions to get to our facility.

Los Angeles International Airport (LAX) to Oceanside

The easiest way to get from LAX to Oceanside is to take the LAX FlyAway Bus to Union Station, then catch the Metrolink Orange County line to Oceanside OR an Amtrak Pacific Surfliner Southbound train to Oceanside. The ride is approximately 2 hours from Union Station. Once you reach Oceanside you can take a taxi the 7 miles to Evertek.

San Diego International Airport to (SAN) Oceanside

Take the MTS bus #992 to the Santa Fe Depot train station in downtown San Diego - about 2 miles from the airport. You can also take a taxi to the train station. Take either the Coaster commuter train northbound to Oceanside or the Amtrak train north to Oceanside. Once you reach Oceanside you can take a taxi the 7 miles to Evertek.

Nearby Accommodations

Comfort Suites
888 N. Coast Hwy
Oceanside, CA 92054
Phone: (760) 722-8880
Fax: (760) 722-7280

*Marriot Residence Inn
3603 Ocean Ranch Blvd.
Oceanside, CA 92056
Phone: (760) 722-9600
Fax: (760) 722-9699

*Best Western Inn
1680 Oceanside Blvd.
Oceanside, CA 92054
Phone: (760) 722-1821

* Closest to Evertek

Shuttle Services

Cloud 9 Shuttle: (800) 974-8885, (619) 505-4950
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