| Some Basic Information About Evertek.com! |
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| Online Order Entry |
Our web site shows our entire and complete inventory, updated in real-time. The In Stock quantity
is displayed online. Just fill in the quantity you desire in the open box on each line item that
you want to order. Then click the ‘add to cart’ button on the category, subcategory or
product page.
Once you are ready to place your order, log into our secure check-out with your Evertek user name
and password. Then select your shipping method and submit your order. Shortly thereafter you will
receive an order confirmation email.
Our goal is to ship all orders received by 2 PM Pacific Time on the same business day. We work
diligently to achieve this goal on a daily basis.
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| Online Order Tracking |
Once your order has shipped you will receive a shipment confirmation email with tracking
information; you can also log into the Evertek ‘Track Order’ (link to:
https://www.evertek.com/about/my_account.asp)
page 24 hours a day 7 days a week and click on your order number.
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| Online RMA Processing |
Yes, you really
can get RMA numbers generated online, 24 hours a day, 7 days
a week! We even have ALL of your invoices online for easy access.
Better yet, we have pictures of nearly all of our items, so you
can easily identify your parts!! It is a very easy to use, menu
driven system that will get you an RMA number in minutes! (Yes,
our system will give you the RMA number instantly – no waiting!!)
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| A Couple Of Basic Points About Our Service: |
- If you order something
and it arrives and is not what you expected, we will take it
back with no questions asked. Your risk is paying freight both
ways. These claims must be filed within the first 48 hours after
receiving product – we feel this is a reasonable amount
of time.
- Frivolous returns
due to poor sales of an item, lack of technical understanding
or interest in getting an item to work properly, are not acceptable
to us.
- Price Protection:
We are the most aggressively priced company in the industry.
Because of this, we pass price reductions through as soon as
it is possible. This results in sometimes rapid decreases in
price. A customer who ordered immediately before such a reduction
is sometimes upset that they ‘paid too much’. A customer
who orders just afterwards is usually quite satisfied with the
new pricing. If you are a long term customer of ours, no doubt
you will experience both sides of this. While single incidents
of being on the wrong side of a price reduction can be annoying,
we hope you feel that over time, the net benefits of dealing
with us are significant.
- Please, no refused
shipments or bad checks. We utilize a 3-strikes system. A strike
is earned by refused shipments, bad checks and other obvious
cases of poor judgement. After three strikes, we will politely
decline future business. This is our way to build better relationships
with customers who we feel are astute business persons and who
will be there in the long run.
- Minimum orders
are now $100.00. There is a $10 surcharge for orders under the
$100 minimum.
- Returns –
please pack any suspected defective items as if they were new.
We find that nearly 50% of all returned items are in fact working.
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| The Last Word: |
We are genuinely interested in long term relationships. It is
important to us that our customers are successful and that selling
Evertek product is profitable. While we have rules that we feel
draw a reasonable line between the sometime conflicting interests
of buyer and seller, we are also reasonable people and are willing
to discuss anything that may concern you.
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